A small sample of some of our maintenance options:-
Ad-Hoc
- No up-front cost
- No contract
- Pay as you go
- Return to Depot Service
- Repairs always chargeable
- No service guarantees
Just the Ticket (Service Credits)
- Known up-front cost
- No contract
- "Pay as you go" using Service Credits
- Return to Depot Service
- Covers normal and physically damaged items
- No service guarantees
FastPass
- Very small up-front cost
- Pay as you go after that
- Return-to-Depot Service
- Repairs always chargeable but cheaper than ad-hoc
- 3-day or 5-day repair cycle
- Penalty clauses ensure you receive your service on-time, every time!
Bronze
- Lower up-front cost
- Normal repair costs included in up-front costs
- Optional cover for physically damaged items - pay one annual charge and then forget!
- Return-to-Depot Service 5-day repair cycle
- Penalty clauses ensure you receive your service on-time, every time!
Silver
- Medium up-front cost
- Normal repair costs included in up-front costs
- Optional cover for physically damaged items - pay one annual charge and then forget!
- Return-to-Depot Service
- 3-day repair cycle
- Penalty clauses ensure you receive your service on-time, every time!
Gold
- Higher up-front cost
- Normal repair costs included in up-front costs
- Optional cover for physically damaged items - pay one annual charge and then forget!
- Next-day Hot Swap Service
- Dedicated pool of hot spares kept at PSI, ready for immediate despatch
- Penalty clauses ensure you receive your service on-time, every time!
| Up-front Cost | Contract | Pay as you go | Return to Depot Service | Hot-Swap Service | Normal Repairs Chargeable | Physical Damage Repairs Chargeable | Service Level Guaranteed | |
|---|---|---|---|---|---|---|---|---|
| Ad-hoc | No | No | Yes | Yes | No | Yes | Yes | Max. 10 working days to quote |
| Just the Ticket | Known | No | Yes (using service credits) | Yes | No | Yes | Yes | Max. 10 working days to quote |
| Fast Pass | Small | Yes | Yes (discounted) | Yes | No | Yes | Yes | Yes, 3 or 5 day |
| Bronze | Medium | Yes | No | Yes | No | No | Optional | Yes 5 day |
| Silver | Medium | Yes | No | Yes | No | No | Optional | Yes 3 day |
| Gold | Higher | Yes | No | No | Yes | No | Optional | Yes next day |